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Travel & Logistics
Retention Starts with Real Support
Concierge-level travel with quick reimbursements and flexible stipends reduces burden, boosts retention, and makes research more accessible for patients.
KEY BENEFITS
Expert Support. Global Reach. Proven Results.
With 270+ studies supported and a 93% post-randomization retention rate, Elligo goes beyond logistics to remove barriers, improve access, and help trials succeed.
Travel and Logistics
Comprehensive travel management from doorstep to destination, including flights, lodging, and accessibility needs.
Reimbursements
Prompt, accurate payments that ease patient burden and support participation—from receipt to payout.
Stipends
Rapid processing of stipends to keep patients engaged and studies on-track.
Tailored Concierge Support
Comprehensive patient journey insights with proactive mitigation planning.
Strategic Approach
Risk-based planning backed by real patient journey insights.
By the numbers
Accelerate Research with Confidence
From door-to-door travel to fast reimbursements and stipends, Elligo ensures patients stay engaged and studies stay on track.
38
+
Countries Served
<
4
Days
Average Reimbursement
93
%
Post-Randomization Retention Rate
AREAS OF EXPERTISE
Where It Works, How It Performs
From global scale to therapeutic focus, our retention model adapts to diverse study types.
Elligo is patient-centric and action oriented. We strive to work as a seamless extension of your team, boosting recruitment and retention and providing a positive experience for patients, sites and our clients.
Broad Therapeutic Experience
See the range of therapeutic areas Elligo supports, from oncology and rare disease to neurology and pediatrics.
Global Services
Capable of expanding alongside your program needs. Scalable Concierge Approach
- Patient travel concierge
- Medical equipment logistics and adaptive patient and site services
- Non-ambulatory US vehicle transportation
- Participant reimbursement
- Stipend management
- Gift cards
We enhance the patient experience and support study enrollment and retention with a concierge approach, detailed planning, and proactive risk management. This ensures a reduction in site burden and provides a supportive role with patients and caregivers to alleviate any stress throughout the trial.
Bespoke Solutions
- Tailored Concierge-Level Support (Inclusive of Sponsor, CRO, Site and Patient)
- Global Study and Program Level Services
- Fully integrated to accelerate enrollment and maximize patient retention.
Our unique combination of a full-service and a true concierge, white-glove approach on all levels sets us apart. Elligo manages projects through dedicated Recruitment and Travel Leads, tailoring services to the sponsor, site and patient, both globally and locally.
Retention Is Essential to Clinical Trial Success
Patient travel, reimbursements, and stipends are key strategies to boost retention by reducing one of the biggest practical burdens on participants. When patients feel supported, they are more likely to stay enrolled for the duration of the study.
Travel Services, Designed for Patients
Door‑to‑door coordination with a dedicated travel coordinator— flights, lodging, adaptive‑needs support, 24/7.
Fast, Transparent Reimbursements
Seamless reimbursements with instant confirmation help reduce barriers and support patients from first receipt to final payment.
Streamlined Stipends That Drive Retention
Reliable per-visit payments and milestone incentives that keep patients engaged and trials on track.
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