Enrollment Center & Site Support

Support That Accelerates Enrollment

Elligo’s Enrollment Center and Site Support services work hand-in-hand to move patients from interest to action, while reducing burden on research sites.

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Local Language Pre-Screening

Rapid Referral Turnaround

Site-Focused Coordination

Patient-Centered Communication

Enrollment Starts with Real Conversations

Our in-house Enrollment Center connects with every qualified lead to conduct pre-screening and consent-to-contact verification. We guide patients with empathy and clarity. Ensuring only pre-qualified and ready-to-enroll candidates are routed to sites for screening.

KEY BENEFITS

Elligo Supports Sites and Patients Through Enrollment

Qualified, Verified Referrals

Every lead is pre-screened against protocol inclusion/exclusion criteria before reaching a site.

Burden Reduction for Sites

We handle outreach, pre-screening, and follow-up, so sites can focus on care, not coordination.

Localized Site Plans

We research each site’s community and help open new referral sources.

Efficient Lead Handoff

Referrals are delivered through a secure portal with clear next steps for site staff.

Metrics That Matter

Transparent reporting shows outreach, engagement, and patient conversions. See exactly where each lead begins and how they progress, so you can focus marketing on what delivers. Track every step of the recruitment funnel to refine and optimize targeting.

Step-by-Step

Enrollment
Support

Enrollment
Support

Step 1

Targeted Outreach

From digital campaigns to community outreach, we meet participants where they are—online, in clinics, and in their communities.

  • Digital and Traditional Advertising (social media, search, television, radio, and more).
  • Community Outreach (healthcare providers, support groups, advocacy organizations, and more).
  • Study-Specific Website.
Step 2

Pre-Screening & Qualification

From digital campaigns to community outreach, we meet participants where they are – online, in clinics, and in their communities.Our Enrollment Center team ensures each potential participant is pre-screened and ready for the next step at the study site.

  • Online Pre-Screening: Participants will complete a high-level online pre-screener to find out if they may qualify.
  • Secondary Pre-Screening by Phone: Our Enrollment Center team will reach out to qualified candidates using a protocol-specific pre-screening questionnaire to determine if they may be eligible to ensure only the most qualified patients are passed to the study site for screening.
  • HIPAA-compliant & GDPR certified Representatives: All of our Enrollment Center representatives are professionally trained in data privacy regulations to ensure secure, compliant handling of participant information across all communications.
  • Bilingual and Local Language Support: In the US, our Enrollment Center team can offer pre-screening in both English and Spanish. For recruitment in select other countries, pre-screening will be conducted in the local language by an in-country representative.
Step 3

Referrals and Site Support

Once pre-qualified, the participants will be sent to enrolling sites for the next step in the screening process.

  • Secure Portal: Each site is given access to a secure portal to view participant information and responses to all pre-screening questions.
  • Notification via Email: When new participants are available in the site’s portal, our Site Support team will send an email alerting the site team that details are available. This way, sites do not need to be constantly checking the portal for new leads. They’ll be personally notified each time one is available for their review.
  • Warm Transfers: Qualified participants can also be directly transferred to the site via phone. This way there is no downtime between pre-qualification and speaking to site staff—making for a seamless patient experience.
  • Continued Communication: Our Site Support team will remain in touch with each study site, ensuring your study is always top of mind.

Why Elligo

What Sets Our Services Apart

Dedicated Site Support

We work as an extension of your team, supporting follow-ups, metrics, and engagement.

Patient-Centered Pre-Screening

Our team uses consistent language, study-specific questions, and personalized responses to keep the patient top of mind.

Transparent Referral Sharing

Patient leads are shared with sites via secure portal access and weekly reports are provided to track lead progress.

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Connect with the Elligo Team

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Explore More Ways 
We Support Patients

Elligo’s enrollment services work seamlessly alongside our creative and recruitment teams to support every phase of the trial journey.

Creative Services

Branding, study materials, and custom content designed to connect and convert.

Creative Services
Recruitment Services

Strategic outreach campaigns built to find, engage, and pre-qualify participants globally.

Recruitment Services